At DR+ Medical & Paincare, the safety, well-being, and trust of our patients are our highest priorities. We strongly believe in maintaining open communication and actively welcome all constructive, fair, and reasonable feedback regarding our services and clinical care. Patient insights are invaluable in helping us continually improve our standards.
However, we take a strict zero-tolerance approach toward false, baseless, or malicious statements that seek to undermine the professional integrity of our doctors, staff, and medical centres.
It has recently come to our attention that false allegations were published on a public review platform regarding a consultation with Dr. Xavier Chia at our Bishan clinic. Specifically, the statements falsely alleged, inter alia, that our doctor held financial ties or received commissions from third-party imaging providers, and that inappropriate medical recommendations were made.
While the inaccurate posting in question has since been removed voluntarily, we deem it necessary to clarify the facts publicly to protect the reputation of our practice and reassure our patients. We wish to state unequivocally for the record:
(1) Zero Financial Conflicts: Neither Dr. Xavier Chia nor DR+ Medical & Paincare receives any financial earnings, referral fees, rebates, or commissions from external imaging centres. All treatment recommendations made by Dr. Chia were based strictly on the best clinical interests of the patient, with no external financial motivation.
(2) Clinical Standards: Dr. Chia provided transparent advice regarding care options, including clear evaluations of emergency versus diagnostic imaging services, ensuring that the patient was fully informed to make decisions regarding his care.
Moving forward, while we remain fully committed to addressing genuine patient grievances through appropriate channels, DR+ Medical & Paincare will vigorously defend itself and its clinical staff against any defamatory, misleading, or baseless statements. Where necessary, we will not hesitate to pursue all available legal remedies—including civil proceedings and referral to relevant law enforcement authorities for criminal investigation (such as for criminal defamation or harassment)—against individuals who publish false claims to damage our reputation.
Patients with genuine inquiries or feedback are always encouraged to reach out to our management directly at enquiries@sgpaincare.com.
Management
DR+ Medical & Paincare
